The retail industry is at a watershed moment. Retailers have been adopting online experiences for the in-store shopper for years. But now, as stores reopen during a global pandemic, there is the critical need to have a strong omnichannel strategy.
What is an Omnichannel Experience?
Omnichannel retail connects and extends the shoppers’ experience from the e-commerce site, native app, in-store, and any other touchpoint so the experience is seamless across all channels – shoppers may even utilize multiple channels simultaneously.
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As a follow up to our latest e-book, we analyzed the data in the first half of Q2 2020 to bring you updated insights on the effects of COVID-19 on the retail industry.
In our recent e-book, COVID-19: The Impact on Global Buyer Behavior, we reported on the 27% increase of first quarter purchases (January 2020 – March 2020), but also noted that we saw a downtrend in purchases as the pandemic unfolded and uncertainty was on the rise with stay-at-home orders. Since our last e-book, the rules towards social distancing have pivoted from complete lock-down to a slightly more relaxed, but still ‘socially distant normal’. Consequently, we felt it imperative to follow-up on how the apparel retail landscape has continued to evolve to safely support shoppers.
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